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Return and Refund Policy

Last updated: September 1, 2021
Thank you for shopping at FIVE STAR COSMETIKI LTD.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FIVE STAR COSMETIKI LTD.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to FIVE STAR COSMETILI LTD , www.fivestarcosmetiki.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 6 hours without giving any reason for doing so.
The deadline for cancelling an Order is 6 hours from the time on which You ordered the Goods In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.
You can inform us of your decision by:

  • By email: info@fivestarcosmetiki.com
  • By phone number: 0035794209494

We will reimburse You no later than 6 hours from the time on which We receive your email . We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Returning Goods

By opening the packaging with Goods and you notice any damaged of an item please proceed with pictures and send it to us by email to info@fivestarcosmetiki.com in order to investigate the situation.
Therefore, We recommend this to be happen not more than 3 hours from the time of pick up. In case of damage upon delivery we will replace the broken items.
We are unable to replace any electric item without actual receipt of the electric Goods that are broken upon delivery or proof of received return delivery.

Your responsible to send it back to us with our agreement to do that and on our charge. You should send the Goods at the following address:

Zografou 3, Strovolos
Zip 2048
Nicosia
Cyprus
Therefore we will send you the new item again with a new delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@fivestarcosmetiki.com
  • By phone number: 0035794209494