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General terms & Conditions

Terms and conditions

These terms and conditions apply to all agreements entered into Five Star Cosmetiki Ltd. By ordering from www.fivestarcosmetiki.com you accept the Five Star general terms and conditions.

Opening hours and contact information

We can be reached by phone all the week from 08:30 to 21:00 on +357 94209494. Off course you can also send us an email at: info@fivestarcosmetiki.com.

Your agreement with FIVE STAR COSMETIKI LTD

Five Star Cosmetiki Ltd is entitled to refuse an order, but also to attach special conditions to the order. The agreement takes effect the moment that Five Star Cosmetiki Ltd confirms your order by email.

Prices and costs

The prices on www.fivestarcosmetiki.com include 19% VAT and exclude the shipping costs. The order and shipping costs within the Cyprus, amount to €5.00 FOR pick up from service point and €7.00 for DOOR TO DOOR DELIVERY. The orders above € 50 are DELIVERY FREE. For more information please contact us on info@fivestarcosmetiki.com

Delivery

Five star cosmetiki ltd ships accepted orders as soon as possible. Your order will be shipped within 24 hours after payment has been received, if all articles are in stock. If a delivery cannot be carried out, or not in time (for example because the ordered articles are not in stock), you will be informed of this within 24 hours after your order. Your order will delivered within 3-5 days.Five star cosmetiki Ltd is not liable for damages resulting from exceeding the announced delivery times.

Rejected order

If your order is rejected at the provided delivery address, the order will be returned to couriers nearest location and you have the responsibility to collect it by yourself. We can send your order again, but you will be charged delivery costs for this.

Delivery of delayed articles

When ordering multiple articles it may be that one part of the order is not in stock. In that case we may send multiple shipments of your order. Off course, Five star cosmetiki Ltd will bear any additional shipping costs.
We work with GENIKI TAXYDROMIKI for delivery and service point shops for pick up.

Returning of goods

If for any reason on delivery you received the order and there is any broken item Five Star Cosmetiki Ltd has the responsibility to replace the item is broken. That will be happen by sending a picture via email not less than 3 Hours from the time you pick up the parcel.

Privacy

If you place an order onFive Star Cosmetiki Ldt, you give Five Star Cosmetiki Ltd consent to use your personal information. Your information will be stored only insofar as it is necessary to achieve the purposes for which the personal information is acquired and processed by Five Star Cosmetiki Ltd. In addition to implementing the agreement, it is understood it is for achieving marketing objectives and maintaining the customer relationship with you. The personal information provided by you is not shared with external parties for commercial purposes. You are always entitled to see and correct your personal information. You may access your personal information at any time; simply email: info@fivestarcosmetiki.com.

Payment

If you place an order with Five Star Cosmetiki Ltd you can pay the amount owed via Credit card (Visa and Master card) with Stripe. Five Star Cosmetiki Ltd is not responsible for the settlement by these payment providers, in particular Five Star Cosmetiki Ltd is not responsible for the settlement of personal information by the payment providers. Five Star Cosmetiki Ltd reserves the right to carry out an audit after a purchase. Based on the acquired information Five Star Cosmetiki Ltd can offer an alternative payment method or cancel the order. Correspondence cannot be entered into regarding possible decisions and conclusions. All transactions that take place through www.fivestarcosmetiki.com are coded for your safety.